BCS-ISEB
ITILF2011 · Question #332
Which of the following is NOT an objective of the Operations Management function?
The correct answer is C. First line Incident investigation and diagnosis logged by users. See the full explanation below for the reasoning.
Question
Which of the following is NOT an objective of the Operations Management function?
Options
- ASwift application of skills to diagnose any IT Operations failures that occur
- BRegular scrutiny and improvements to achieve improved service at reduced costs
- CFirst line Incident investigation and diagnosis logged by users
- DMaintenance of status quo to achieve stability of day to day processes and activities
How the community answered
(17 responses)- A6% (1)
- C82% (14)
- D12% (2)
Community Discussion
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