BCS-ISEB
ITILF2011 · Question #60
What would be the next step in the continual service improvement (CSI) model after? 1. What is the vision? 2. Where are we now? 3. Where do we want to be? 4. How do we get there? 5. Did we get there?
The correct answer is C. How do we keep the momentum going?. See the full explanation below for the reasoning.
Question
What would be the next step in the continual service improvement (CSI) model after? 1. What is the vision? 2. Where are we now? 3. Where do we want to be? 4. How do we get there? 5. Did we get there? 6. ?
Options
- AWhat is the return on investment (ROI)?
- BHow much did it cost?
- CHow do we keep the momentum going?
- DWhat is the value on investment (VOI)?
How the community answered
(35 responses)- A17% (6)
- B6% (2)
- C74% (26)
- D3% (1)
Community Discussion
No community discussion yet for this question.