BCS-ISEB
ITILF2011 · Question #166
Which of the following is the BEST description of a centralized service desk?
The correct answer is D. There is a single desk in one location serving the whole organization. See the full explanation below for the reasoning.
Question
Which of the following is the BEST description of a centralized service desk?
Options
- AThe desk is co-located within or physically close to the user community it serves
- BThe desk uses technology and other support tools to give the impression that multiple desk locations
- CThe desk provides 24 hour global support
- DThere is a single desk in one location serving the whole organization
How the community answered
(15 responses)- A13% (2)
- C7% (1)
- D80% (12)
Community Discussion
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