BCS-ISEB
ITILF2011 · Question #268
ITILF2011 Question #268: Real Exam Question with Answer & Explanation
The correct answer is B. An unplanned interruption to an IT service or reduction in the quality of an IT service. See the full explanation below for the reasoning.
Question
Which of the following is the BEST definition of an Incident?
Options
- AA warning that a threshold has been reached, something has changed, or a failure has occurred
- BAn unplanned interruption to an IT service or reduction in the quality of an IT service
- CA change of state which has significance for the management of a Configuration Item or IT
- DLoss of ability to operate to specification, or to deliver the required output
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