BCS-ISEB
ITILF2011 · Question #83
ITILF2011 Question #83: Real Exam Question with Answer & Explanation
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Question
Which of the following is the BEST reason for categorizing incidents?
Options
- ATo establish trends for use in problem management and other IT service management (ITSM) activities
- BTo ensure service levels are met and breaches of agreements are avoided
- CTo enable the incident management database to be partitioned for greater efficiency
- DTo identify whether the user is entitled to log an incident for this particular service
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