BCS-ISEB
ITILF2011 · Question #76
Which one of the following is NOT a valid purpose or objective of problem management?
The correct answer is C. To restore service to a user. See the full explanation below for the reasoning.
Question
Which one of the following is NOT a valid purpose or objective of problem management?
Options
- ATo prevent problems and resultant incidents
- BTo manage problems throughout their lifecycle
- CTo restore service to a user
- DTo eliminate recurring incidents
How the community answered
(30 responses)- A13% (4)
- B7% (2)
- C77% (23)
- D3% (1)
Community Discussion
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