BCS-ISEB
ITILF2011 · Question #543
Which is a responsibility of a customer within the service level management process?
The correct answer is D. Agree Service level targets. See the full explanation below for the reasoning.
Question
Which is a responsibility of a customer within the service level management process?
Options
- ANegotiate third party contracts
- BMeasure service availability
- CSupply good or services
- DAgree Service level targets
How the community answered
(13 responses)- A8% (1)
- C8% (1)
- D85% (11)
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