BCS-ISEB
ITILF2011 · Question #509
Can service operation improve efficiency in the business operation by automating common routines?
The correct answer is B. Yes, through automating common routines and introducing the service knowledge management. See the full explanation below for the reasoning.
Question
Can service operation improve efficiency in the business operation by automating common routines?
Options
- ANo, automating common routines improves effectiveness but not efficiency
- BYes, through automating common routines and introducing the service knowledge management
- CYes, through automating common routines, more productive work can be carried out
- DNo, automating common routines only results in preventing common problems
How the community answered
(45 responses)- A4% (2)
- B76% (34)
- C11% (5)
- D9% (4)
Community Discussion
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