BCS-ISEB
ITILF2011 · Question #491
Which function is responsible for the closure of an incident record?
The correct answer is B. The service desk. See the full explanation below for the reasoning.
Question
Which function is responsible for the closure of an incident record?
Options
- AEvent management
- BThe service desk
- CEither the service desk or an appropriate third party engineer
- DAny appropriate function
How the community answered
(34 responses)- A9% (3)
- B82% (28)
- C6% (2)
- D3% (1)
Community Discussion
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