An incident is proving difficult to resolve. A technician informs their manager that more resource is needed to restore the service. What has taken place?

The correct answer is D. A hierarchic escalation. See the full explanation below for the reasoning.

Question

Options

AA functional escalation
BA service level escalation
CAn incident resolution
DA hierarchic escalation

How the community answered

(25 responses)

A
4% (1)
B
8% (2)
C
16% (4)
D
72% (18)

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