BCS-ISEB
ITILF2011 · Question #464
ITILF2011 Question #464: Real Exam Question with Answer & Explanation
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Question
An incident is proving difficult to resolve. A technician informs their manager that more resource is needed to restore the service. What has taken place?
Options
- AA functional escalation
- BA service level escalation
- CAn incident resolution
- DA hierarchic escalation
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