BCS-ISEB
ITILF2011 · Question #448
ITILF2011 Question #448: Real Exam Question with Answer & Explanation
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Question
What is an objective of event management?
Options
- ATo maintain user satisfaction with the quality of IT services
- BTo detect changes of state that have significance for management of an IT service
- CTo provide a channel for users to receive standard services that they are expecting
- DTo minimize the impact of incidents due to service failures that cannot be prevented
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