BCS-ISEB
ITILF2011 · Question #407
Which of these statements about Service Desk staff is CORRECT?
The correct answer is B. The Service Desk can often be used as a stepping stone for staff to move into other more. See the full explanation below for the reasoning.
Question
Which of these statements about Service Desk staff is CORRECT?
Options
- AService Desk staff should be recruited from people who have high levels of technical skill
- BThe Service Desk can often be used as a stepping stone for staff to move into other more
- CThe Service Desk should try to have a high level of staff turnover as the training requirements are
- DService Desk staff should be discouraged from applying for other roles as it is more cost effective
How the community answered
(28 responses)- A4% (1)
- B75% (21)
- C14% (4)
- D7% (2)
Community Discussion
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