BCS-ISEB
ITILF2011 · Question #392
Which of the following questions does the guidance in service strategy help to answer? (1) What services should we offer and to whom? (2) How do we differentiate ourselves from competing…
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Question
Which of the following questions does the guidance in service strategy help to answer? (1) What services should we offer and to whom? (2) How do we differentiate ourselves from competing alternatives? (3) How do we create value for our customers?
Options
- A1 only
- B2 only
- C3onfy
- DAll of the above
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