BCS-ISEB

ITILF2011 · Question #391

Customer perceptions and business outcomes help lo define what?

The correct answer is A. The value off a service. See the full explanation below for the reasoning.

Question

Customer perceptions and business outcomes help lo define what?

Options

AThe value off a service
BGovernance
CTotal cost of ownership (TCO)
DKey performance indicators (KPIs)

How the community answered

(26 responses)

A
81% (21)
B
12% (3)
C
4% (1)
D
4% (1)

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Full ITILF2011 Practice