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ITILF2011 · Question #311

ITILF2011 Question #311: Real Exam Question with Answer & Explanation

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Question

Which of these would fall outside the scope of a typical service change management process?

Options

  • AA change to a contract with a supplier
  • BA firmware upgrade to a server that is only used for IT Service Continuity purposes
  • CAn urgent need to replace a CPU to restore a service during an incident
  • DA change to a business process that depends on IT Services

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