BCS-ISEB
ITILF2011 · Question #311
Which of these would fall outside the scope of a typical service change management process?
The correct answer is D. A change to a business process that depends on IT Services. See the full explanation below for the reasoning.
Question
Which of these would fall outside the scope of a typical service change management process?
Options
- AA change to a contract with a supplier
- BA firmware upgrade to a server that is only used for IT Service Continuity purposes
- CAn urgent need to replace a CPU to restore a service during an incident
- DA change to a business process that depends on IT Services
How the community answered
(18 responses)- A17% (3)
- B6% (1)
- C6% (1)
- D72% (13)
Community Discussion
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