BCS-ISEB
ITILF2011 · Question #260
ITILF2011 Question #260: Real Exam Question with Answer & Explanation
The correct answer is C. Vision and Strategy, Tactical Goals and Operational Goals. See the full explanation below for the reasoning.
Question
Before embarking on the 7-step Continual Service Improvement (CSI) process, which of the following items need to be identified?
Options
- ABusiness Objectives, IT Objectives, Process Metrics
- BProcess Models, Goals and Objectives
- CVision and Strategy, Tactical Goals and Operational Goals
- DBusiness and IT Strategy and Process Definitions
Community Discussion
No community discussion yet for this question.