BCS-ISEB
ITILF2011 · Question #260
Before embarking on the 7-step Continual Service Improvement (CSI) process, which of the following items need to be identified?
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Question
Before embarking on the 7-step Continual Service Improvement (CSI) process, which of the following items need to be identified?
Options
- ABusiness Objectives, IT Objectives, Process Metrics
- BProcess Models, Goals and Objectives
- CVision and Strategy, Tactical Goals and Operational Goals
- DBusiness and IT Strategy and Process Definitions
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