The BEST description of an Incident is:

Question

Options

• AAn unplanned disruption of service unless there is a backup to that service
• BAn unplanned interruption to service or a reduction in the quality of service
• CAny disruption to service whether planned or unplanned
• DAny disruption to service that is reported to the Service Desk, regardless of whether the

• A
  3% (1)
• B
  73% (24)
• C
  15% (5)
• D
  9% (3)

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