BCS-ISEB
ITILF2011 · Question #223
ITILF2011 Question #223: Real Exam Question with Answer & Explanation
The correct answer is C. Both of the above. See the full explanation below for the reasoning.
Question
Which of the following statements about communication within Service Operation are CORRECT? 1. All communication must have an intended purpose or resultant action 2. Communication should not take place without a clear audience
Options
- A1 only
- B2 only
- CBoth of the above
- DNone of the above
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