BCS-ISEB
ITILF2011 · Question #221
Which is the CORRECT list for the three levels of a multi-level Service Level Agreement (SLA)?
The correct answer is B. Corporate, Customer, Service. See the full explanation below for the reasoning.
Question
Which is the CORRECT list for the three levels of a multi-level Service Level Agreement (SLA)?
Options
- ATechnology, Customer, User
- BCorporate, Customer, Service
- CCorporate, Customer, Technology
- DService, User, IT
How the community answered
(56 responses)- A4% (2)
- B82% (46)
- C9% (5)
- D5% (3)
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