BCS-ISEB
ITILF2011 · Question #2
ITILF2011 Question #2: Real Exam Question with Answer & Explanation
The correct answer is A. 1, 2 and 3 only. See the full explanation below for the reasoning.
Question
Which of the following are objectives of service level management? 1: Defining, documenting and agreeing the level of FT services to be provided 2: Monitoring, measuring and reporting the actual level of services provided 3: Monitoring and improving customer satisfaction 4: Identifying possible future markets that the service provider could operate in
Options
- A1, 2 and 3 only
- B1 and 2 only
- C1, 2 and 4 only
- DAll of the above
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