BCS-ISEB
ITILF2011 · Question #146
ITILF2011 Question #146: Real Exam Question with Answer & Explanation
The correct answer is B. The customer. See the full explanation below for the reasoning.
Question
From the perspective of the service provider, who is the person or group that agrees their service targets?
Options
- AThe user
- BThe customer
- CThe supplier
- DThe administrator
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