BCS-ISEB
ITILF2011 · Question #140
ITILF2011 Question #140: Real Exam Question with Answer & Explanation
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Question
Which stage of the continual service improvement (CSI) approach is BEST described by the phrase 'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision'?
Options
- AWhere are we now?
- BWhere do we want to be?
- CHow do we get there?
- DDid we get there?
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