BCS-ISEB

ITILF2011 · Question #119

Which one of the following generates demand for services?

The correct answer is B. Patterns of business activity (PBA). See the full explanation below for the reasoning.

Question

Which one of the following generates demand for services?

Options

AInfrastructure trends
BPatterns of business activity (PBA)
CCost of providing support
DService level agreements (SLA)

How the community answered

(25 responses)

A
16% (4)
B
76% (19)
C
4% (1)
D
4% (1)

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Full ITILF2011 Practice