BCS-ISEB
ITILF2011 · Question #118
ITILF2011 Question #118: Real Exam Question with Answer & Explanation
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Question
What is the BEST description of an operational level agreement (OLA)?
Options
- AAn agreement between the service provider and another part of the same organization
- BAn agreement between the service provider and an external organization
- CA document that describes to a customer how services will be operated on a day-to-day basis
- DA document that describes business services to operational staff
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