BCS-ISEB
ITILF2011 · Question #100
ITILF2011 Question #100: Real Exam Question with Answer & Explanation
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Question
Which one of the following is the BEST description of a service request?
Options
- AA request from a user for information, advice or for a standard change
- BAnything that the customer wants and is prepared to pay for
- CAny request or demand that is entered by a user via a self-help web-based interface
- DAny request for change (RFC) that is low-risk and which can be approved by the change manager
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