nerdexam
PeopleCert

ITIL · Question #546

Which process works with change management to ensure only authorized components are used?

The correct answer is C. Service asset and configuration management. Service Asset and Configuration Management (SACM) partners with change management to ensure only authorized and properly recorded configuration items (CIs) are present in the IT environment.

Processes

Question

Which process works with change management to ensure only authorized components are used?

Options

  • AKnowledge management
  • BService portfolio management
  • CService asset and configuration management
  • DFinancial management for IT services

How the community answered

(26 responses)
  • B
    4% (1)
  • C
    92% (24)
  • D
    4% (1)

Why each option

Service Asset and Configuration Management (SACM) partners with change management to ensure only authorized and properly recorded configuration items (CIs) are present in the IT environment.

AKnowledge management

Knowledge management focuses on capturing, storing, and sharing organizational knowledge and does not govern which infrastructure components are authorized for use.

BService portfolio management

Service portfolio management oversees the lifecycle of services within the service portfolio and does not control the authorization or tracking of individual configuration items.

CService asset and configuration managementCorrect

SACM maintains the Configuration Management System (CMS) and Configuration Management Database (CMDB), which track all authorized configuration items. By integrating with change management, SACM verifies that only approved components are introduced or modified, preventing unauthorized CIs from entering the infrastructure.

DFinancial management for IT services

Financial management for IT services handles budgeting, accounting, and charging for IT services, not the authorization or configuration tracking of infrastructure components.

Concept tested: SACM integration with change management for CI authorization

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#service asset and configuration management#change management#authorized components#CMDB

Community Discussion

No community discussion yet for this question.

Full ITIL Practice