ITIL · Question #545
Which is the CORRECT description of an outcome?
The correct answer is A. The result of carrying out an activity, following a process, or delivering an IT service. An outcome in ITIL is defined as the result produced by carrying out an activity, process, or delivering a service - it represents the end effect experienced by the stakeholder.
Question
Which is the CORRECT description of an outcome?
Options
- AThe result of carrying out an activity, following a process, or delivering an IT service
- BThe inputs that trigger an action for an activity, process or IT service
- CThe prediction of the future demand requirements for an activity, process or IT service
- DThe design and development of the activities that make up a process or IT service
How the community answered
(21 responses)- A95% (20)
- C5% (1)
Why each option
An outcome in ITIL is defined as the result produced by carrying out an activity, process, or delivering a service - it represents the end effect experienced by the stakeholder.
An outcome is the tangible or intangible result achieved through an activity, process, or IT service delivery. ITIL distinguishes outcomes from outputs, emphasizing that outcomes represent the real-world impact or value experienced by the customer or user rather than just the deliverable produced.
This describes a trigger or input, which initiates a process or activity, not the result produced by executing it.
This describes demand forecasting or capacity management activity, which predicts future requirements rather than defining what an outcome is.
This describes process design or service design work, which is the act of creating a process structure, not the result of running one.
Concept tested: ITIL definition and meaning of an outcome
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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