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ITIL · Question #540
ITIL Question #540: Real Exam Question with Answer & Explanation
The correct answer is B: Based on small, medium or, large undertakings that can be done quickly, medium term or long. See the full explanation below for the reasoning.
Question
How should entries in the CSI register be categorized?
Options
- ABased on priority, urgency and impact to the business and to all its stakeholders
- BBased on small, medium or, large undertakings that can be done quickly, medium term or long
- CBased on IT service name, cost to the business and expected outcomes to the customer
- DBased on best improvement opportunities in the organization to achieve a competitive advantage
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