ITIL · Question #539
ITSM concepts are often described in the context of only one of these type. Type I, type II and type III
The correct answer is C. Service Providers. ITIL defines three types of service providers - Type I (internal), Type II (shared services unit), and Type III (external) - as the classification framework for how IT services are structured and delivered.
Question
ITSM concepts are often described in the context of only one of these type. Type I, type II and type III
Options
- AService Units
- BBusiness Units
- CService Providers
- DCustomers
How the community answered
(20 responses)- A5% (1)
- C90% (18)
- D5% (1)
Why each option
ITIL defines three types of service providers - Type I (internal), Type II (shared services unit), and Type III (external) - as the classification framework for how IT services are structured and delivered.
Service Units is not a recognized ITIL term and does not appear as a classification category in ITIL service management concepts.
Business Units are organizational divisions within a company and are not the entity type described by the Type I, II, and III classification model.
In ITIL, Service Providers are classified into three types: Type I are internal providers embedded within a single business unit, Type II are shared service units serving multiple business units within the same organization, and Type III are external providers operating outside the customer organization. These three types are a foundational ITIL concept for describing the structural relationship between provider and customer.
Customers are the recipients of IT services and are not categorized into types under the ITIL provider classification model.
Concept tested: ITIL Type I, II, III service provider classifications
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
Topics
Community Discussion
No community discussion yet for this question.