What is used to control a process?

The correct answer is C. Objectives. In ITIL process theory, Objectives are used to control a process. A process objective defines what the process is meant to achieve - it provides the measurable target against which process performance is evaluated and steered. Without clear objectives, there is no basis for deter

Processes

Question

Options

AInputs
BFunctions
CObjectives
DStakeholders

How the community answered

(56 responses)

A
2% (1)
B
2% (1)
C
91% (51)
D
5% (3)

Explanation

In ITIL process theory, Objectives are used to control a process. A process objective defines what the process is meant to achieve - it provides the measurable target against which process performance is evaluated and steered. Without clear objectives, there is no basis for determining whether a process is performing correctly or needs adjustment. Inputs (A) are the triggers and data that feed into a process, not what controls it. Functions (B) are organizational units (teams + tools) that execute activities - they are structural, not control mechanisms. Stakeholders (D) have interests in the process outcomes but do not themselves control the process. The process owner uses objectives, along with CSFs and KPIs, to monitor and regulate process behavior.

Topics

#process control#objectives#process management#process characteristics

Community Discussion

No community discussion yet for this question.

Full ITIL Practice