Which processes ensure the targets in the underpinning contracts are appropriate?

The correct answer is B. Supplier management and service level management. Underpinning Contracts (UCs) are agreements with external third-party suppliers that support the delivery of IT services. Two ITIL processes work together to ensure UC targets are appropriate: Supplier Management owns and manages the UCs directly - it negotiates, reviews, and mon

Processes

Question

Options

ADesign coordination and service level management
BSupplier management and service level management
CService level management and availability management
DConfiguration management and service portfolio management

How the community answered

(24 responses)

A
8% (2)
B
88% (21)
C
4% (1)

Explanation

Underpinning Contracts (UCs) are agreements with external third-party suppliers that support the delivery of IT services. Two ITIL processes work together to ensure UC targets are appropriate: Supplier Management owns and manages the UCs directly - it negotiates, reviews, and monitors supplier performance against contractual targets. Service Level Management (SLM) defines the service level requirements that UCs must support - it ensures that what is agreed in UCs is aligned with the SLAs promised to customers. The other options are incorrect: Design Coordination orchestrates design activities but does not own UC targets; Availability Management focuses on uptime and resilience, not contract governance; Configuration Management tracks CIs; and Service Portfolio Management handles the service catalog and pipeline - none of these directly govern UC target appropriateness.

Topics

#underpinning contracts#supplier management#service level management#contract targets

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