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ITIL · Question #509
ITIL Question #509: Real Exam Question with Answer & Explanation
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Question
Can service operation improve efficiency in the business operation by automating common routines?
Options
- ANo, automating common routines improves effectiveness but not efficiency
- BYes, through automating common routines and introducing the service knowledge management
- CYes, through automating common routines, more productive work can be carried out
- DNo, automating common routines only results in preventing common problems
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