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ITIL · Question #507

Which process has the following objective 'Establish new or changed services into supported environments within the predicted cost, time and resource estimates'?

The correct answer is B. Service transition planning and support. Service Transition Planning and Support is the ITIL process responsible for planning and coordinating the deployment of new or changed services into production within agreed cost, time, and resource targets.

Processes

Question

Which process has the following objective 'Establish new or changed services into supported environments within the predicted cost, time and resource estimates'?

Options

  • AService strategy
  • BService transition planning and support
  • CService level management
  • DChange management

How the community answered

(37 responses)
  • B
    89% (33)
  • C
    8% (3)
  • D
    3% (1)

Why each option

Service Transition Planning and Support is the ITIL process responsible for planning and coordinating the deployment of new or changed services into production within agreed cost, time, and resource targets.

AService strategy

Service Strategy defines high-level policies and goals for the service provider but does not manage the deployment of services into supported environments.

BService transition planning and supportCorrect

Service Transition Planning and Support has the explicit objective of establishing new or changed services into supported environments within predicted cost, time, and resource estimates. It acts as the coordinating hub across all service transition activities and multiple concurrent projects. This process ensures that all resources, plans, and activities align so transitions are completed successfully and consistently.

CService level management

Service Level Management negotiates and monitors service level agreements with customers but is not responsible for planning or executing service transitions.

DChange management

Change Management controls the lifecycle of individual changes to minimize disruption but does not coordinate the broader planning and resourcing of service transitions.

Concept tested: ITIL Service Transition Planning and Support objective

Source: https://www.axelos.com/resource-hub/glossary

Topics

#transition planning and support#process objectives#service transition#cost time resources

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