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ITIL · Question #492

What is the primary focus of component capacity management?

The correct answer is C. Management, control and prediction of the end-to-end performance and capacity of the live,. Component capacity management focuses on managing and predicting the performance and capacity of the live operational IT infrastructure to ensure components deliver services effectively.

Processes

Question

What is the primary focus of component capacity management?

Options

  • AManagement, control and prediction of the performance, utilization and capacity of individual
  • BReview of all capacity supplier agreements and underpinning contracts with supplier management
  • CManagement, control and prediction of the end-to-end performance and capacity of the live,
  • DFuture business requirements for IT services are quantified, designed, planned and implemented

How the community answered

(38 responses)
  • A
    3% (1)
  • B
    8% (3)
  • C
    87% (33)
  • D
    3% (1)

Why each option

Component capacity management focuses on managing and predicting the performance and capacity of the live operational IT infrastructure to ensure components deliver services effectively.

AManagement, control and prediction of the performance, utilization and capacity of individual

Option A describes isolated individual component metrics rather than the integrated view of live operational performance that component capacity management requires to support services holistically.

BReview of all capacity supplier agreements and underpinning contracts with supplier management

Reviewing capacity supplier agreements and underpinning contracts falls under supplier management, not component capacity management.

CManagement, control and prediction of the end-to-end performance and capacity of the live,Correct

Component capacity management is concerned with the management, control, and prediction of the end-to-end performance and capacity of the live operational IT infrastructure, covering individual hardware, software, and network components. This ensures all components are performing within defined thresholds and that capacity issues can be forecast and addressed before they affect service delivery.

DFuture business requirements for IT services are quantified, designed, planned and implemented

Quantifying and planning future business requirements for IT services is the scope of business capacity management, which looks ahead at demand, not the operational component layer.

Concept tested: ITIL capacity management sub-process scope

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#component capacity management#capacity sub-process#performance prediction#capacity management

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