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ITIL · Question #492
ITIL Question #492: Real Exam Question with Answer & Explanation
The correct answer is C: Management, control and prediction of the end-to-end performance and capacity of the live,. Component capacity management focuses on managing and predicting the performance and capacity of the live operational IT infrastructure to ensure components deliver services effectively.
Processes
Question
What is the primary focus of component capacity management?
Options
- AManagement, control and prediction of the performance, utilization and capacity of individual
- BReview of all capacity supplier agreements and underpinning contracts with supplier management
- CManagement, control and prediction of the end-to-end performance and capacity of the live,
- DFuture business requirements for IT services are quantified, designed, planned and implemented
Explanation
Component capacity management focuses on managing and predicting the performance and capacity of the live operational IT infrastructure to ensure components deliver services effectively.
Common mistakes.
- A. Option A describes isolated individual component metrics rather than the integrated view of live operational performance that component capacity management requires to support services holistically.
- B. Reviewing capacity supplier agreements and underpinning contracts falls under supplier management, not component capacity management.
- D. Quantifying and planning future business requirements for IT services is the scope of business capacity management, which looks ahead at demand, not the operational component layer.
Concept tested. ITIL capacity management sub-process scope
Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
Topics
#component capacity management#capacity sub-process#performance prediction#capacity management
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