Which one of the following is concerned with policy and direction?

Capacity management is concerned with ensuring IT resources meet current and future demand, not with setting organizational policy and strategic direction.

Governance in ITIL refers to the framework of policies, rules, and norms that direct an organization, ensuring stakeholder needs are evaluated, direction is set through prioritization and decision-making, and performance is monitored against those policies. It operates at the strategic level and is explicitly concerned with policy and direction rather than operational or process-level execution.

Service design is concerned with designing services, supporting systems, and processes to meet business requirements, not with establishing policy and governance direction.

Service level management is concerned with negotiating, agreeing, and monitoring service level agreements, not with setting organizational policy and direction.