ITIL · Question #46
A process owner is responsible for which of the following? 1. Defining the process strategy 2. Assisting with process design 3. Improving the process 4. Performing all activities involved in a process
The correct answer is C. 1, 2 and 3 only. A process owner is accountable for defining strategy, assisting with design, and driving improvement of the process, but is not responsible for personally performing all process activities.
Question
Options
- A2, 3 and 4 only
- BAll of the above
- C1, 2 and 3 only
- D1, 2 and 4 only
How the community answered
(61 responses)- A2% (1)
- B3% (2)
- C87% (53)
- D8% (5)
Why each option
A process owner is accountable for defining strategy, assisting with design, and driving improvement of the process, but is not responsible for personally performing all process activities.
Defining the process strategy (item 1) is a core responsibility of the process owner, so excluding it makes this answer incorrect.
Performing all activities in a process (item 4) belongs to process practitioners, not the process owner, so "all of the above" is incorrect.
The process owner role in ITIL encompasses defining the process strategy, assisting with process design, and driving continual improvement of the process. Performing all activities within the process is the responsibility of process practitioners or operators, not the process owner, who is accountable for the overall governance and performance of the process rather than its day-to-day execution.
Performing all activities in a process (item 4) is a practitioner responsibility, not the process owner's, so including item 4 makes this option incorrect.
Concept tested: ITIL process owner roles and responsibilities
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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