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ITIL · Question #46

A process owner is responsible for which of the following? 1. Defining the process strategy 2. Assisting with process design 3. Improving the process 4. Performing all activities involved in a process

The correct answer is C. 1, 2 and 3 only. A process owner is accountable for defining strategy, assisting with design, and driving improvement of the process, but is not responsible for personally performing all process activities.

Roles

Question

A process owner is responsible for which of the following? 1. Defining the process strategy 2. Assisting with process design 3. Improving the process 4. Performing all activities involved in a process

Options

  • A2, 3 and 4 only
  • BAll of the above
  • C1, 2 and 3 only
  • D1, 2 and 4 only

How the community answered

(61 responses)
  • A
    2% (1)
  • B
    3% (2)
  • C
    87% (53)
  • D
    8% (5)

Why each option

A process owner is accountable for defining strategy, assisting with design, and driving improvement of the process, but is not responsible for personally performing all process activities.

A2, 3 and 4 only

Defining the process strategy (item 1) is a core responsibility of the process owner, so excluding it makes this answer incorrect.

BAll of the above

Performing all activities in a process (item 4) belongs to process practitioners, not the process owner, so "all of the above" is incorrect.

C1, 2 and 3 onlyCorrect

The process owner role in ITIL encompasses defining the process strategy, assisting with process design, and driving continual improvement of the process. Performing all activities within the process is the responsibility of process practitioners or operators, not the process owner, who is accountable for the overall governance and performance of the process rather than its day-to-day execution.

D1, 2 and 4 only

Performing all activities in a process (item 4) is a practitioner responsibility, not the process owner's, so including item 4 makes this option incorrect.

Concept tested: ITIL process owner roles and responsibilities

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#process owner#process strategy#process design#process improvement

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