How does Problem Management work with Change Management?

Installing changes is the responsibility of Change Management and Release and Deployment Management, not Problem Management.

Problem Management does not negotiate with Incident Management to obtain changes - it raises RFCs through the formal Change Management process.

Problem Management is responsible for identifying root causes and determining permanent solutions, but it does not implement changes itself. Instead, it raises an RFC (Request for Change) to the Change Management process, which then evaluates, approves, and oversees the actual implementation of the fix. This separation of concerns ensures that permanent solutions are introduced in a controlled, auditable manner.

Problem Management does not interact directly with end users to alter their configurations; changes go through the Change Management process.