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ITIL · Question #433

Which of the following is NOT an aim of the Change Management process?

The correct answer is C. All budgets and expenditures are accounted for. This question tests knowledge of the official aims of the ITIL Change Management process by identifying which objective does not belong.

Processes

Question

Which of the following is NOT an aim of the Change Management process?

Options

  • AOverall business risk is optimized
  • BStandardized methods and procedures are used for efficient and prompt handling of all Changes
  • CAll budgets and expenditures are accounted for
  • DAll changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration

How the community answered

(43 responses)
  • A
    2% (1)
  • B
    5% (2)
  • C
    93% (40)

Why each option

This question tests knowledge of the official aims of the ITIL Change Management process by identifying which objective does not belong.

AOverall business risk is optimized

Optimizing overall business risk is a defined aim of Change Management, ensuring that changes are assessed and approved with risk considerations in mind.

BStandardized methods and procedures are used for efficient and prompt handling of all Changes

Using standardized methods and procedures for efficient and prompt handling of all changes is an explicitly stated aim of the Change Management process in ITIL.

CAll budgets and expenditures are accounted forCorrect

Accounting for all budgets and expenditures is NOT an aim of Change Management - that responsibility belongs to Financial Management for IT Services. Change Management's aims focus on minimizing disruption, using standardized methods, recording changes in the CMDB, and optimizing overall business risk. Including financial accountability within Change Management's scope would conflate two distinct ITIL processes with different owners and objectives.

DAll changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration

Recording all changes to Service Assets and Configuration Items in the Configuration Management System (CMS) is a recognized aim of Change Management to maintain accurate configuration data.

Concept tested: Change Management process aims and objectives in ITIL

Source: https://www.axelos.com/resource-hub/glossary/change-management

Topics

#Change Management#objectives#financial management#CIs

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