ITIL · Question #433
Which of the following is NOT an aim of the Change Management process?
The correct answer is C. All budgets and expenditures are accounted for. This question tests knowledge of the official aims of the ITIL Change Management process by identifying which objective does not belong.
Question
Which of the following is NOT an aim of the Change Management process?
Options
- AOverall business risk is optimized
- BStandardized methods and procedures are used for efficient and prompt handling of all Changes
- CAll budgets and expenditures are accounted for
- DAll changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration
How the community answered
(43 responses)- A2% (1)
- B5% (2)
- C93% (40)
Why each option
This question tests knowledge of the official aims of the ITIL Change Management process by identifying which objective does not belong.
Optimizing overall business risk is a defined aim of Change Management, ensuring that changes are assessed and approved with risk considerations in mind.
Using standardized methods and procedures for efficient and prompt handling of all changes is an explicitly stated aim of the Change Management process in ITIL.
Accounting for all budgets and expenditures is NOT an aim of Change Management - that responsibility belongs to Financial Management for IT Services. Change Management's aims focus on minimizing disruption, using standardized methods, recording changes in the CMDB, and optimizing overall business risk. Including financial accountability within Change Management's scope would conflate two distinct ITIL processes with different owners and objectives.
Recording all changes to Service Assets and Configuration Items in the Configuration Management System (CMS) is a recognized aim of Change Management to maintain accurate configuration data.
Concept tested: Change Management process aims and objectives in ITIL
Source: https://www.axelos.com/resource-hub/glossary/change-management
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