Which process is responsible for frequently occurring changes where risk and cost are low?

Incident Management focuses on restoring normal service operation as quickly as possible after unplanned interruptions, not managing routine change requests.

Request Fulfillment is specifically designed to handle service requests, which are pre-approved, frequently occurring changes with low risk and low cost, such as password resets or software installations. The process follows pre-defined, agreed procedures and requires little or no investigation, making it appropriate for routine, low-risk demand. This distinguishes service requests from full change requests that go through Change Management.

Release and Deployment Management is responsible for planning, scheduling, and controlling the movement of releases to test and live environments, not handling routine low-risk requests.

Access Management grants authorized users the right to use a service while preventing access to non-authorized users, not handling general low-risk change requests.