ITIL Question #431: Real Exam Question with Answer & Explanation

The correct answer is B: Request Fulfillment. This question asks which ITIL process handles low-risk, frequently occurring, pre-approved changes - distinguishing Request Fulfillment from other service management processes.

Question

Which process is responsible for frequently occurring changes where risk and cost are low?

Options

AIncident Management
BRequest Fulfillment
CRelease and Deployment Management
DAccess management

Explanation

This question asks which ITIL process handles low-risk, frequently occurring, pre-approved changes - distinguishing Request Fulfillment from other service management processes.

Common mistakes.

A. Incident Management focuses on restoring normal service operation as quickly as possible after unplanned interruptions, not managing routine change requests.
C. Release and Deployment Management is responsible for planning, scheduling, and controlling the movement of releases to test and live environments, not handling routine low-risk requests.
D. Access Management grants authorized users the right to use a service while preventing access to non-authorized users, not handling general low-risk change requests.

Concept tested. Request Fulfillment process for low-risk service requests

Reference. https://www.axelos.com/resource-hub/glossary/request-fulfillment

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