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ITIL · Question #430
ITIL Question #430: Real Exam Question with Answer & Explanation
The correct answer is C: Wisdom. This question tests understanding of the DIKW (Data, Information, Knowledge, Wisdom) hierarchy from ITIL, specifically which element exists only as a human quality.
Key principles and models
Question
Which of the following CANNOT be stored and managed by a tool?
Options
- AData
- BKnowledge
- CWisdom
- DInformation
Explanation
This question tests understanding of the DIKW (Data, Information, Knowledge, Wisdom) hierarchy from ITIL, specifically which element exists only as a human quality.
Common mistakes.
- A. Data consists of discrete facts and figures that can be stored and managed in databases and other tools.
- B. Knowledge is a combination of experience, ideas, insights, and values that can be captured in knowledge management systems and knowledge bases.
- D. Information is contextual, processed data that can be stored and managed in documents, reports, and information management tools.
Concept tested. DIKW hierarchy - wisdom as non-storable human quality
Reference. https://www.axelos.com/resource-hub/glossary/dikw
Topics
#DIKW model#wisdom#knowledge management#SKMS
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