ITIL Question #428: Real Exam Question with Answer & Explanation

The correct answer is C: Ensure delivery and support of a service. Service Acceptance Criteria (SAC) in ITIL Service Transition are used to ensure that a service meets all requirements needed for successful delivery and ongoing operational support before going live.

Processes

Question

Service Acceptance criteria are used to?

Options

AEnsure the design stage of the Lifecycle
BEnsure Portfolio Management is in place
CEnsure delivery and support of a service
DEnsure service Key Performance Indicators (KPIs) are reported

Explanation

Service Acceptance Criteria (SAC) in ITIL Service Transition are used to ensure that a service meets all requirements needed for successful delivery and ongoing operational support before going live.

Common mistakes.

A. SAC operates within Service Transition, not as a mechanism to ensure the design stage of the lifecycle, which is governed by Service Design processes and activities.
B. Portfolio Management oversees the full lifecycle governance of services in the portfolio and is a separate concern unrelated to the purpose of Service Acceptance Criteria.
D. KPI reporting is handled through Service Level Management and continual improvement reporting processes, not through Service Acceptance Criteria, which are applied at transition time.

Concept tested. Purpose of Service Acceptance Criteria in ITIL Service Transition

Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#Service Acceptance Criteria#service delivery#Service Transition

Community Discussion

No community discussion yet for this question.

Full ITIL Practice