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ITIL · Question #427
ITIL Question #427: Real Exam Question with Answer & Explanation
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Question
Which of the following is the BEST definition of an Incident?
Options
- ALoss of ability to operate to specification, or to deliver the required output
- BA change of state which has significance for the management of a Configuration Item or IT
- CA warning that a threshold has been reached, something has changed, or a failure has occurred
- DAn unplanned interruption to an IT service or reduction in the quality of an IT service
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