ITIL Question #416: Real Exam Question with Answer & Explanation

The correct answer is D: All of the above. Service Strategy guidance addresses all three questions: investment prioritization across a portfolio, which services to offer and to whom, and identifying Patterns of Business Activity (PBA).

Question

Which of the following questions does Service Strategy help answer with its guidance? (1) How do we prioritize investments across a portfolio? (2) What services to offer and to whom? (3) What are the Patterns of Business Activity (PBA)?

Options

A3 only
B1 only
C2 only
DAll of the above

Explanation

Service Strategy guidance addresses all three questions: investment prioritization across a portfolio, which services to offer and to whom, and identifying Patterns of Business Activity (PBA).

Common mistakes.

A. Limiting the answer to PBA only ignores the broader financial and portfolio decision-making guidance that Service Strategy also provides.
B. Limiting the answer to investment prioritization only excludes service portfolio definition and PBA analysis, which are equally central to Service Strategy.
C. Limiting the answer to service definition only excludes investment prioritization and PBA, both of which are explicitly covered under Service Strategy guidance.

Concept tested. Scope of ITIL Service Strategy guidance

Reference. https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Strategy

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