ITIL · Question #414
Which of the following models would be MOST useful in helping to define an organizational structure?
The correct answer is A. RACI model. The RACI model defines roles and responsibilities within an organization by assigning Responsible, Accountable, Consulted, and Informed designations to tasks and decisions.
Question
Which of the following models would be MOST useful in helping to define an organizational structure?
Options
- ARACI model
- BService Model
- CContinual Service improvement (CSI) model.
- DThe Deming Cycle
How the community answered
(30 responses)- A90% (27)
- B7% (2)
- D3% (1)
Why each option
The RACI model defines roles and responsibilities within an organization by assigning Responsible, Accountable, Consulted, and Informed designations to tasks and decisions.
The RACI model is specifically designed to clarify organizational roles by mapping who is Responsible, Accountable, Consulted, and Informed for each activity or decision. It provides a structured framework for defining authority and communication lines across teams. This makes it the primary tool for establishing or reviewing organizational structure in ITIL contexts.
A Service Model describes how a service delivers value and how its components interact, not how people or teams are organized.
The CSI model is a seven-step improvement process focused on measuring and improving service quality, not on defining organizational roles.
The Deming Cycle (Plan-Do-Check-Act) is a continuous improvement methodology, not a tool for defining organizational structure or responsibilities.
Concept tested: RACI model for organizational role definition
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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