ITIL Question #414: Real Exam Question with Answer & Explanation

The correct answer is A: RACI model. The RACI model defines roles and responsibilities within an organization by assigning Responsible, Accountable, Consulted, and Informed designations to tasks and decisions.

Key principles and models

Question

Which of the following models would be MOST useful in helping to define an organizational structure?

Options

ARACI model
BService Model
CContinual Service improvement (CSI) model.
DThe Deming Cycle

Explanation

The RACI model defines roles and responsibilities within an organization by assigning Responsible, Accountable, Consulted, and Informed designations to tasks and decisions.

Common mistakes.

B. A Service Model describes how a service delivers value and how its components interact, not how people or teams are organized.
C. The CSI model is a seven-step improvement process focused on measuring and improving service quality, not on defining organizational roles.
D. The Deming Cycle (Plan-Do-Check-Act) is a continuous improvement methodology, not a tool for defining organizational structure or responsibilities.

Concept tested. RACI model for organizational role definition

Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#RACI model#organizational structure#roles and responsibilities#accountability

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