ITIL · Question #381
Which of the following are objectives of Service Design? (1) Design Services to satisfy business objectives. (2) Identify and manage risk. (3) Design effective and efficient processes (4) Design a…
The correct answer is D. All of the above. All four statements accurately reflect the objectives of ITIL Service Design, which takes a holistic approach covering business alignment, risk, process efficiency, and infrastructure security.
Question
Which of the following are objectives of Service Design? (1) Design Services to satisfy business objectives. (2) Identify and manage risk. (3) Design effective and efficient processes (4) Design a secure and resilient IT infrastructure.
Options
- A1 Only
- B2 and 3 only.
- C1, 2 and 4 only.
- DAll of the above
How the community answered
(23 responses)- A4% (1)
- D96% (22)
Why each option
All four statements accurately reflect the objectives of ITIL Service Design, which takes a holistic approach covering business alignment, risk, process efficiency, and infrastructure security.
Selecting only item 1 is incorrect because Service Design encompasses risk management, process design, and infrastructure resilience - not solely the alignment of services to business objectives.
Selecting only items 2 and 3 is incorrect because it excludes designing services to satisfy business objectives and designing secure infrastructure, both of which are recognized Service Design objectives.
Selecting items 1, 2, and 4 is incorrect because it omits item 3 - designing effective and efficient processes - which is an explicitly stated objective of the ITIL Service Design lifecycle stage.
ITIL Service Design explicitly lists designing services to satisfy business objectives, identifying and managing risks, designing effective and efficient processes, and designing a secure and resilient IT infrastructure as core objectives. All four items are documented in the ITIL Service Design publication as part of the lifecycle stage's overall intent. This breadth reflects the comprehensive scope required to produce services that are both fit for purpose and fit for use.
Concept tested: ITIL Service Design lifecycle stage objectives
Topics
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