Which of the following activities are helped by recording relationships between Configuration Items (CIs)? (1) Assessing the impact and cause of Incidents and Problems (2) Assessing the impact of prop

Excluding activities 3 and 4 is incorrect because CI relationships are essential for planning and designing changes to existing services and for evaluating scope during technology refresh initiatives.

CI relationships in the Configuration Management Database provide a map of dependencies between services, components, and infrastructure. This enables impact and cause analysis for Incidents and Problems (1), impact assessment for proposed Changes (2), design and planning of changes to existing services (3), and planning technology refreshes or software upgrades (4). All four activities rely on understanding how CIs relate to one another.

Excluding activity 3 is incorrect because CI relationship data directly supports planning and designing changes to existing services by revealing which components are affected.

Excluding activity 2 is incorrect because CI relationships are a primary input for assessing the impact of proposed changes before they are approved and implemented.