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ITIL · Question #326
ITIL Question #326: Real Exam Question with Answer & Explanation
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Question
Which of the following activities are helped by recording relationships between Configuration Items (CIs)? (1) Assessing the impact and cause of Incidents and Problems (2) Assessing the impact of proposed Changes (3) Planning and designing a Change to an existing service (4) Planning a technology refresh or software upgrade
Options
- A1 and 2 only
- BAll of the above
- C1, 2 and 4 only
- D1, 3 and 4 only
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