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ITIL · Question #324

Which of the following are goals of Service Operation? (1) To coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to the business (2) The suc

The correct answer is A. 1 only. Service Operation's goal is to deliver and manage services at agreed levels day-to-day; releasing services into the live environment is a goal of Service Transition, not Service Operation.

The ITIL service lifecycle

Question

Which of the following are goals of Service Operation? (1) To coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to the business (2) The successful release of services into the live environment

Options

  • A1 only
  • B2 only
  • CBoth of the above
  • DNeither of the above

How the community answered

(26 responses)
  • A
    92% (24)
  • B
    4% (1)
  • D
    4% (1)

Why each option

Service Operation's goal is to deliver and manage services at agreed levels day-to-day; releasing services into the live environment is a goal of Service Transition, not Service Operation.

A1 onlyCorrect

Statement 1 correctly describes the core purpose of Service Operation, which is executing the ongoing processes and activities needed to deliver and support services at agreed service levels. Statement 2 describes an objective of Service Transition - specifically the Release and Deployment Management process - which is responsible for building, testing, and deploying services into the live environment.

B2 only

Statement 2 alone is incorrect because the successful release of services into the live environment is a Service Transition objective, not a Service Operation objective.

CBoth of the above

Both statements cannot be correct together because Statement 2 describes a Service Transition purpose, making it wrong in the context of Service Operation goals.

DNeither of the above

Statement 1 is an accurate description of Service Operation's purpose, so neither being correct is wrong.

Concept tested: ITIL Service Operation goals versus Service Transition goals

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#Service Operation#service delivery#lifecycle goals

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