ITIL · Question #324
Which of the following are goals of Service Operation? (1) To coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to the business (2) The suc
The correct answer is A. 1 only. Service Operation's goal is to deliver and manage services at agreed levels day-to-day; releasing services into the live environment is a goal of Service Transition, not Service Operation.
Question
Which of the following are goals of Service Operation? (1) To coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to the business (2) The successful release of services into the live environment
Options
- A1 only
- B2 only
- CBoth of the above
- DNeither of the above
How the community answered
(26 responses)- A92% (24)
- B4% (1)
- D4% (1)
Why each option
Service Operation's goal is to deliver and manage services at agreed levels day-to-day; releasing services into the live environment is a goal of Service Transition, not Service Operation.
Statement 1 correctly describes the core purpose of Service Operation, which is executing the ongoing processes and activities needed to deliver and support services at agreed service levels. Statement 2 describes an objective of Service Transition - specifically the Release and Deployment Management process - which is responsible for building, testing, and deploying services into the live environment.
Statement 2 alone is incorrect because the successful release of services into the live environment is a Service Transition objective, not a Service Operation objective.
Both statements cannot be correct together because Statement 2 describes a Service Transition purpose, making it wrong in the context of Service Operation goals.
Statement 1 is an accurate description of Service Operation's purpose, so neither being correct is wrong.
Concept tested: ITIL Service Operation goals versus Service Transition goals
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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