ITIL · Question #290
How is the Service Catalogue used to add value to the service provider organization?
The correct answer is A. Providing a central source of information on the IT services delivered. The Service Catalogue acts as the authoritative, centralized reference for all IT services a provider delivers to its customers.
Question
How is the Service Catalogue used to add value to the service provider organization?
Options
- AProviding a central source of information on the IT services delivered
- BShowing the business impact of a change
- CDisplaying the relationships between configuration items
- DTo predict the root cause of issues in the IT infrastructure
How the community answered
(20 responses)- A85% (17)
- B5% (1)
- C10% (2)
Why each option
The Service Catalogue acts as the authoritative, centralized reference for all IT services a provider delivers to its customers.
The Service Catalogue is defined in ITIL as a written statement of all live IT services, providing a single, reliable source of information about service descriptions, status, and ownership. It helps the organization communicate what services are available, to whom, and under what conditions, directly adding value by enabling informed business decisions and clear service expectations.
Showing the business impact of a change is the responsibility of Change Management, specifically during the impact assessment stage of a change request.
Displaying relationships between configuration items is the function of the Configuration Management Database (CMDB), which is managed under Service Asset and Configuration Management.
Predicting root causes of issues is the purpose of Problem Management, not the Service Catalogue.
Concept tested: ITIL Service Catalogue purpose and value
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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