"Service Management is a set of specialized organizational capabilities for providing value to customers in the form of services". These specialized organizational capabilities include which of the fo

According to ITIL, the specialized organizational capabilities referenced in the Service Management definition are specifically Functions - groups of people and tools performing defined activities - and Processes - structured sets of activities designed to accomplish a specific objective. Together, Functions and Processes enable consistent, repeatable delivery of value to customers as described in the ITIL Foundation framework.

Markets and Customers represent the demand-side context and stakeholders for services, not the organizational capabilities that define how Service Management operates.

Applications and Infrastructure are technical components that underpin IT services but are not described as the specialized organizational capabilities in the ITIL Service Management definition.

People, products, and technology are elements involved in service delivery but do not represent the specialized organizational capabilities as specifically stated in the ITIL definition of Service Management, which uses Functions and Processes.