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ITIL · Question #288
ITIL Question #288: Real Exam Question with Answer & Explanation
The correct answer is C: A warning that a threshold has been reached or that something has changed. In ITIL Event Management, an Alert is formally defined as a warning that a threshold has been reached, something has changed, or a failure may be occurring.
Generic concepts and definitions
Question
What is the definition of an Alert?
Options
- AAn error message to the user of an application
- BAn audit report that indicates areas where IT is not performing according to agreed procedures
- CA warning that a threshold has been reached or that something has changed
- DA type of Incident
Explanation
In ITIL Event Management, an Alert is formally defined as a warning that a threshold has been reached, something has changed, or a failure may be occurring.
Common mistakes.
- A. An error message to an application user is an end-user notification mechanism, not the formal ITIL definition of an Alert, which is a system-level monitoring warning.
- B. An audit report indicating non-compliance with procedures is an output of audit and review activities, not the definition of an Alert within the Event Management process.
- D. An Incident is defined separately in ITIL as an unplanned interruption or reduction in the quality of a service, making it a distinct concept from an Alert.
Concept tested. ITIL Event Management Alert definition
Topics
#alert#event management#threshold#definitions
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